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Track transfer

Track a transfer

Enter your transfer reference and the recipient's last name to see live status. No login needed.

Retrieving transfer status

Securing server connection

You'll find these in your confirmation email or app receipt.

Where's my reference and recipient name?
Status guide

What each status means

Every transfer moves through these states. Status is always shown with an icon and a label.

Created / Paid

Your transfer is set up and your payment has been received.

In transit

Funds are on the way to your recipient through our delivery partner.

Delivered

The money has reached your recipient. You'll get a confirmation.

On hold

A quick check is in progress. We may ask for a little more information.

Failed

The transfer couldn't complete. We'll show the reason and a safe next step.

Refunded

If a transfer can't be delivered, your money is returned to you.

Taking longer than expected?

If your transfer is delayed

Most transfers arrive within minutes, but bank cut-offs, weekends or extra checks can add time. If your transfer is past its expected delivery, we're here to help.